Last updated: 10 May 2026
This Refund / Cancellation Policy explains how subscription fees are handled when you cancel or request a refund for Ordrize ("the Service").
1. Subscription Cancellation
You may cancel your subscription at any time from Account → Billing. Cancellation stops future renewals; you keep access until the end of the current billing period.
2. Refund Eligibility
- Monthly plans: Non-refundable. Cancelling stops the next renewal.
- Yearly plans: Refund of the unused portion is available within the first 14 days of initial purchase. After 14 days, yearly fees are non-refundable.
- Add-ons and one-time purchases: Non-refundable once delivered.
3. Exceptions
We may issue refunds outside this policy at our discretion in cases of:
- Service unavailability for an extended period due to our fault
- Duplicate or accidental charges
- Legal requirement
4. How to Request a Refund
Email info@softpulze.com with your account email, the charge date, and the reason. We respond within 5 business days. Approved refunds are returned to the original payment method within 7–14 business days.
5. Account Termination by Us
If we terminate your account for violation of our Terms, fees are non-refundable. If we terminate for reasons not caused by your violation, we will refund the unused portion of any prepaid plan.
6. Contact
Email: info@softpulze.com Address: Chattogram, Bangladesh